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Our customers recommend it   4.6/5  sur 178 avis
Our customers recommend it4.6/5 on 178 reviews
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The reviews
of our customers

100% genuine reviews
Satisfaction
Index
92 %
the 28/09/2026
couple - 70-79 years - Date of stay : 27/09/2026

Disappointing as it was late and both very tired to complain at night and just wanted a bed

Hotelier's responseHotelier's response :
Dear Clince,

Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the welcome from our reception team, but we are truly sorry that your stay was affected by several issues.

We sincerely apologize for the lack of hot water and for the bathroom extractor that could not be switched off. We fully understand how frustrating this must have been, particularly when arriving late and being tired after your journey. We are also sorry that our breakfast selection did not meet your expectations.

Your comments have been shared with our team so that these points can be checked and addressed. We regret that we did not provide you with the comfortable and restful stay you were expecting.

We hope to have the opportunity to welcome you again and provide you with a much better experience.

Kind regards,
The Brit Hotel Colomiers Team

60 %
From Daniel, the 18/07/2026
Business - 50-59 years - Date of stay : 17/07/2026

Everything Washington wonderful

Hotelier's responseHotelier's response :
Dear Daniel,

Thank you very much for your wonderful review and for giving us such a high rating.

We are delighted to hear that you had such an enjoyable stay and that you appreciated the welcome from our reception team, the comfort of your room, our breakfast, and the hotel's facilities. Your recommendation means a great deal to us and is a real source of motivation for our entire team.

We hope to have the pleasure of welcoming you back to the Brit Hotel Colomiers on your next visit.

Kind regards,

The Brit Hotel Colomiers Team

100 %
From Ruth, the 01/09/2025
Family - 40-49 years - Date of stay : 31/08/2025

It was very pleasant

Hotelier's responseHotelier's response :
Dear Ruth,

Thank you for your kind words!

We’re delighted to hear that you had a very pleasant stay with us. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back again soon.

Best regards,
Ludovic
Assistant Manager

100 %
the 11/06/2025
Business - 40-49 years - Date of stay : 04/06/2025

I was shocked when I drove up to the hotel and thought to myself, what the hell have I booked. Then I thought i would give it a chance because perhaps the interior is better maintained than the initial external impression I got upon arrival. Unfortunately the state of the toilet in the reception area was a deal breaker for me. The two ladies at reception both didnt speak English, but even in my bad french, I was told that i could only check in at 14:00 although my booking confirmation said 12. I was there at 12:15. As i said, the state of the toilet behind the reception desk was absolutely revolting. I was desperate so I used it....but after that decided that the room would probably be worse than that so I cancelled my booking.

40 %
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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

2. Certified Reviews

Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

3. Publication and Moderation of Reviews

We strive to publish all reviews, whether positive or negative. However, some reviews cannot be displayed, particularly those containing:

  • Politically sensitive or promotional content
  • References to illegal activities
  • Personal or financial information (email, telephone number, bank details, etc.)
  • Insults, explicit sexual comments, hate speech, discrimination, threats, or incitement to violence
  • Fraudulent or unwanted content
  • Acts of cruelty to animals
  • Identity theft

4. Relevance and Display

To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
Each establishment has the opportunity to respond to published reviews. When multiple reviews are displayed, the most recent ones appear first.